Maileater sees outlook plain text email as html
A window will pop up notifying the user that the server will be down for maintenance "NOW", although it should display the time. On the web interface you're logged into, select any of the options to view a ticket queue. On the command prompt, run "pdm_server_control -q 900 ". Access server rudra02-s10793, user: Administrator password: 4. Log into on Google Chrome, user: servicedesk pass: 2.
DE43570 Service Desk Manager_ Quiesce Notification Incorrect On Google Chrome 1. If instead of using the affected service is used the impact, the new ticket will have the priority, if the ticket is created directly in the web the ticket gets the priority too. Also notice that the value is never added to the impact instead the activity log shows that the default value of the priority matrix was going to be added but instead is manually changed to null.
Send the, the maileater will process the mail without errors, but notice that even though the category, urgency and affected service were added to the ticket, the impact remains in NULL, causing the priority to not be calculated. %CATEGORY=Applications %AFFECTED_SERVICE=test_service %Description=test1 5. In the new add values for the category and affected service which were modified with urgency and impact values, i.e. Having the maileater configured, create a new to create an incident, using the default rule 'in'. Set a business service (affected_service) with an impact value. Set the a category with an urgency value. DE42662 Priority is not calculated with the mail eater. Result: Multiple entries are created in the 'usp_risk_svy' table. Fill the 'Risk Survey' form and try clicking on 'Submit' button multiple times. Click on 'Risk Survey' button in the 'Change Order' page. Create a Change Order with the category selected in step 2 and save it. Select any category and fill in the 'Risk Survey' field. Navigate to Administration -> Service Desk -> Change Orders -> Categories. Create about 10 questions on a Change Order Risk Survey first.ΔΆ 2. DE42027 SDM_17_1_Multiple risk survey submitted for same ticket 1. 05/11 05:46:33.02 prego01-i11244 spelsrvr ERROR cr_chg_text_api.spl 1396 AHD58005:Update_Only operation requested with no matching rows. The data types ntext and nvarchar are incompatible in the equal to operator. 05/11 05:46:33.02 prego01-i11244 sqlagt:select ERROR sqlclass.c 1011 Clause (SELECT issue.id FROM issue WHERE issue.external_system_ticket =? AND issue.active_flag = 1) Input (12345) 05/11 05:46:33.02 prego01-i11244 spelsrvr ERROR text_api.spl 718 tapi_get_list() (iss) sync_fetch ( external_system_ticket = '12345' and active = 1) error: AHD04199:An unexpected error occurred. Using your example, I see the same error as you see and I noted the following errors in the stdlogs: 05/11 05:46:33.02 prego01-i11244 sqlagt:select ERROR sqlclass.c 1010 SQL Execute failed: The data types ntext and nvarchar are incompatible in the equal to operator. External_system_ticket is a string field whereas issue_id is an integer which is why searching on issue_id works. I tested this on my 17.1 lab box and it looks like it's either a limitation or a bug that stops you using the SEARCH keyword on a string field. Cannot continue processing! When I use %SEARCH=ISSUE_ID %ISSUE_ID=47 (.) it works fine. Above statement returns: AHD58005:Update_Only operation requested with no matching rows. Command used: pdm_text_cmd -t issue -f mailtest.txt -u servicedesk -o UPDATE_ONLY Content of mailtest.txt file: %SEARCH=IDE %IDE= %REQUESTOR=servicedesk %GROUP=My group %CATEGORY=Test category %DESCRIPTION=desc test Where ISSUE.IDE=external_system_ticket.STRING (from text_api.cfg file).
Maileater sees outlook plain text email as html update#
Trying to update an Issue via pdm_text_cmd.exe command. 1 CA SERVICE MANAGEMENT Steps to Reproduce Service Desk Manager DE41444 SEARCH in pdm_text_cmd 1.